✦ our promise ✦
Refund Policy
Last updated: April 2026
Our satisfaction guarantee
At Flowlyo, we want you to love every purchase. If you're not satisfied with your digital product for any reason, contact us within 7 days of purchase and we will make it right — whether that's a replacement, a credit, or a full refund.
Digital product policy
Because our products are digital and delivered instantly, we generally cannot offer refunds once a file has been downloaded. However, we handle every case individually and with care. If you experienced a technical issue, received the wrong file, or the product was significantly different from its description — we will refund you, no hassle.
When we issue refunds
We will issue a full refund if: • The file you received was corrupted or unusable • You were charged but never received the download link • The product was materially different from its description • A duplicate charge occurred
How to request a refund
Email us at support@flowlyo.com within 7 days of your purchase. Include your order number and a brief description of the issue. We respond within 24 hours and process refunds within 3–5 business days.
Refund method
Refunds are issued to the original payment method (PayPal). Processing time may vary depending on your bank or PayPal account.
Questions about this policy?
support@flowlyo.com